(03) 9770 1000 Mon–Fri 9am–5pm AEST · support@guardiandesk.com.au
NDIS Provider Software

Run your NDIS provider operation in one Australian-hosted desk.

Guardian Desk for registered providers — participant, worker, and plan manager registers; Support Notes that feed Roster & Timesheets; four compliance matrices; NDIS invoices; and Audit Ready when the Commission asks.

See the app

Support Notes that actually finish the job

Capture participant, worker, NDIS item, narrative, AI polish, and signature — then let the same note feed timesheets and billing. Built for phone and desk.

  • Registers — participants, workers, plan managers in one place
  • Service delivery — Support Notes, Schedule, Roster & Timesheets
  • Provider Systems — compliance matrices, documents, invitations
  • Financial + Audit Ready — invoices, statements, readiness report
Explore all features

Support note · AI polish · signature · feeds timesheets. Click to play.

Your workspace

One dashboard for the whole provider desk

Live ops, compliance heat, follow-ups, and shortcuts into registers — so managers see what needs attention before it becomes an audit finding.

Start free trial

Provider dashboard — compliance, schedule, and follow-ups at a glance.

What providers get

Four pillars. One product.

Registers & Service Delivery, Provider Systems, Invoicing & Financial, and Audit Ready — not a pile of disconnected apps.

Participant Register

NDIS number, plan period, budget rings, onboarding, contacts, consent, and a 12-document compliance matrix per participant.

  • NDIS number, plan period & budget utilisation rings
  • 12-document compliance matrix + traffic-light overview
  • Support Notes linked to each participant
  • Participant Portal invites for families
  • Onboarding, consents & emergency contacts

Worker Register & HR

Screening, qualifications, employment records, and a 14-item worker compliance matrix with expiry alerts.

  • 14-item worker compliance matrix with expiry alerts
  • NDIS Worker Screening, Police Check, WWCC
  • First Aid, CPR & induction evidence
  • Email invitations and role permissions
  • Qualifications & employment records on file

Roster & Timesheets

Week roster board plus payroll timesheets compiled from Support Notes and billable entries — SCHADS-aware when you need it.

  • Week roster board across workers & participants
  • Auto-compiled from submitted Support Notes
  • Hours per worker per participant
  • SCHADS-aware rates and penalty splits
  • Payroll-ready export

Compliance matrices

Four matrices — participant, worker, plan manager, and provider organisation — covering 53 tracked evidence slots with follow-ups for gaps.

  • Four matrices — participant, worker, plan manager, provider
  • 53 tracked evidence slots with traffic lights
  • Expiry dates, uploads & N/A marking per cell
  • Auto follow-ups for missing or expiring docs
  • Editable document templates for filing

Audit Ready Assistant

Cross-matrix readiness, printable reports, and cloud audit packs so you answer Commission requests from evidence — not email archaeology.

  • Cross-matrix readiness score in one view
  • Named gaps for assessor questions
  • Printable Audit Ready report
  • Cloud audit pack sync (cover, TOC, evidence)
  • Provider, participant & worker matrices rolled up

Field ops on mobile

Installable PWA, Schedule clock-in, open shifts, and offline outbox for notes and clock events when workers are between sites.

  • Installable PWA — phone, tablet, browser
  • Phone-first Support Notes with touch signature
  • Offline outbox for notes, incidents & clock
  • Schedule clock-in & open shifts in the field
  • Email and in-app alerts (SMS reserved)
See it in action

The screens your team will live in

Dashboard, compliance, Audit Ready, and Support Notes — the same live product UI demos used across the site. Click play on any frame.

Built for registered providers

Not a self-managed invoice tracker

Self Managed Software is for participants who receive invoices and claim from the NDIA. NDIS Provider Software is for organisations that deliver supports, roster workers, prove compliance, and invoice plan managers.

  • Many participants and workers
  • Support Notes → Roster & Timesheets → invoices
  • Four compliance matrices + Audit Ready
  • Xero and Dropbox integrations

Security & hosting

Australian-hosted cloud, TLS encryption, tenant isolation, role-based permissions, hashed passwords, and audit logging. We adhere to practices drawn from ISO/IEC 27001, ISO/IEC 27701, and Australia’s Essential Eight to protect personal and operational data — details on our Security page.

Start your NDIS Provider Software trial

Free 28-day trial. Registers, Support Notes, compliance matrices, and Audit Ready — in one desk.