The all-in-one cloud platform for NDIS providers and self-managed participants — delivering compliance, service management, participant tracking, and operational clarity in one secure Australian-hosted system. Think of it as more of an operating system for your practice than a group of programs.
Support note demo participant, worker, NDIS item, AI polish, save — works on phone too.
Built around how registered NDIS providers actually work — Registers & Service Delivery, Provider Systems, Invoicing & Financial, and an Audit Ready assistant that shows where you stand before assessors ask.
This pillar rests on three first-class registers: every participant, every worker, every plan manager. Each record carries its own NDIS compliance matrix, its own documents, and its own service history — and everything is linked, so a Support Note recorded by a worker against a participant flows through to Roster & Timesheets, invoices, and plan-manager statements automatically.
Each participant has a 12-item compliance matrix (onboarding, service agreement, consent, risk assessment, emergency plan, medication/behaviour support, restrictive practices, goals, ID verification, service records, and NDIS plan). Each worker has a 14-item matrix covering screening, training, induction, and vehicle docs.
Support Notes recorded by workers compile into Roster & Timesheets automatically. Timesheets become NDIS Tax Invoices and Service Reports with one click. Invoices land in the ledger view, get tracked against payments, and can be emailed straight to the right plan manager from the per-participant account statement.
Audit Ready rolls up organisation policies, every participant file, and every worker credential into one readiness score. Gap narratives name the missing documents; one click prints the full report or syncs an audit pack to your connected cloud folder.
No app to download. Guardian Desk runs in the browser on phones, tablets, and computers — keep notes, incidents, and clock actions on the device when reception drops, then sync when you’re back online.
From solo self-managed participants to established multi-site providers — choose the tier that fits your operation.
For Sole Traders, a single worker and getting compliance-ready.
For small providers running a single team and getting compliance-ready.
For growing NDIS providers who invoice, run a roster, and want compliance automated.
For established providers ready to integrate with their accounting and document stack.
Clinical & behaviour practice: SOAP sessions on the roster, plus participant and worker registers, invoices, and compliance
One participant: you. Track supports, provider invoices, and payment submissions.
All prices in AUD, billed monthly, GST included. Compare plans in detail.
A$33/month for one participant: you. Register provider tax invoices, store support-worker bank details, record NDIA claim references, and pay providers after reimbursement — a focused app, not a provider system with pieces removed.
73 document types (49 editable templates)
Guardian Desk tracks the documents NDIS auditors actually look for — at the participant level, the worker level, the plan-manager level, and the provider organisation level. The compliance matrices cover 53 evidence slots; the document library ships with 49 editable templates you can tailor clause by clause. Each item has an expiry. Each missing item creates a follow-up. Nothing falls through the cracks.
Twelve documents per participant — including behaviour support, restrictive practices, ID verification, service records, and NDIS plan — with “if applicable” items you can mark N/A.
Fourteen items per worker: NDIS screening, police check, WWCC, first aid, CPR, manual handling, infection control, medication admin, induction, driver licence, vehicle rego/insurance, other insurance, and employment agreement.
Three documents per plan manager plus a provider matrix for organisation policies, registration, and insurance auditors expect at provider level.
Incident Reports (with Investigation status), Complaint Management, and Risk & Quality records — built around NDIS Quality and Safeguards Commission expectations.
Missing a document? Guardian Desk creates a follow-up automatically. Pending tasks are grouped by Overdue / Due this week / Due later with one-click complete, snooze, or cancel.
Single-glance dashboard with Support Notes this month, schedule clock status, open incidents (red if any are open), follow-ups due soon, and the live state of every register. RAG tiles surface anything that needs attention.
Play each screen in light or dark theme — paced demos with cursor, clicks, and typing. Rostering, compliance, invoices, and the Audit Ready pack are all covered.
No more juggling spreadsheets, shared inboxes, and three different apps. Guardian Desk consolidates the operational work of running a registered NDIS provider into a single, coherent system — more an operating system for your organisation than a group of programs.
See full feature listWorkers record Support Notes against every participant interaction — date, time, narrative, outcome. Five colour-coded programmable shortcut buttons for daily templates, plus one-tap AI that polishes grammar and wording before saving. Notes flow into Roster & Timesheets, invoices, and service reports automatically.
Template-driven Service Agreement builder including the full Schedule of Supports line-item editor. Branded PDF output, ready for participant or plan-manager signature.
Calendar view with worker avatar colours per day. Click any day for a 24-hour breakdown of every booking — instant coverage view, fast gap-spotting.
One-click invoice and service report generation from logged Support Notes. Branded with your logo, banking details, and ABN. Email straight to the participant or plan manager.
Roster week board plus payroll timesheets built from Support Notes and manual billable entries. Hours per worker per participant per week, billable totals ready for payroll.
OAuth 2.0 connection to Xero so invoices land in your accounting system automatically. OAuth 2.0 connection to Dropbox so filed documents mirror to your cloud storage.
One readiness view across organisation policies, participant files, and worker credentials. Gap narratives name what’s missing; print the full report or sync a cover, TOC, summary, and evidence PDFs to your connected cloud folder.
Guardian Desk is an Australian cloud platform for NDIS providers and self-managed NDIS participants — more an operating system for how your practice runs day to day than a group of programs.
It’s built on four pillars — Registers & Service Delivery, Provider Systems, Invoicing & Financial, and Audit Ready. Three connected registers — Participants, Workers, and Plan Managers — sit at the heart of service delivery, with compliance, Support Notes, Service Agreements, Roster & Timesheets, NDIS Tax Invoices, account statements, and follow-ups running from those records.
It’s the operational plumbing of a small or growing NDIS provider, in one tool.
Four compliance matrices track evidence across your organisation. Each item supports expiry dates, N/A for conditional items, and document attachment.
See the NDIS Compliance page for the full matrix breakdown and editable document templates.
Yes. Schedule is a full rostering calendar for NDIS visits — book workers against participants, see the day timeline, and review the visit log with support type and location.
Audit Ready is an organisation-wide readiness report across your provider policies, every participant file, and every worker credential — aligned to your NDIS compliance matrices.
It answers “are we ready for an audit?” without spreadsheet hunting.
Yes. Multi-site / multi-branch lets you run more than one location under a single company account — shared workers and participants where you allow it, with site-aware rostering and records.
Higher tiers unlock multi-site capacity; see Pricing for what each plan includes.
SCHADS is the Social, Community, Home Care and Disability Services Industry Award — the Fair Work award that sets minimum pay rates, penalties, and classifications for most disability support workers in Australia.
Guardian Desk can store each worker’s SCHADS level and pay point, apply award minimum rates and penalty splits on timesheets, preview schedule cost, and export payroll-ready figures — so rostering and pay stay aligned with the award instead of a spreadsheet guess.
Both integrations are included on the Premium tier.
Yes. The Self-Managed Edition is A$33/month inc. GST and covers one participant — you.
Under current NDIS guidelines, the subscription may be claimable against your plan funding — confirm with your LAC or plan manager.
No. Guardian Desk Pty Ltd is an independent Australian software company.
NDIS is a registered trademark of the National Disability Insurance Scheme. We build software aligned with NDIS requirements but are not affiliated with the NDIA.
No credit card required. Full feature access for 28 days. Cancel anytime — your data stays yours.
